Q: How can I order? Which is the quickest way to pay?
A: Credit-card online, credit-card by phone, credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail are all available. Credit-card online payment is the quickest to pay as you will receive your registration code via e-mail within minutes of placing an order.
Q: What will happen after I place an order?
A: Immediately after you place an order online, you will receive a confirmation for your transaction and a confirmation by e-mail, including your invoice or receipt.
Q: What payment platform do you use?
A: Digital River as our cooperator is the software industry's premier registration commerce provider. It combines the power of its world-class ecommerce platform with the most effective business processes, offering a leading global ecommerce services. With its cut-edge technologies and best services, you are assured to feel free to pay.
Q: What currencies do you accept?
A: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.
Q: What will this product cost me in my local currency?
A: RegNow, Digital River's service site, processes transactions in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):
Q: Which payment is the fastest for me to get the software?
A: Payment by credit card and PayPal are the fastest. Immediately after you pay, you are able to download the full version or get the serial number by email.
Q: How do I pay by credit card or debit card?
A: Payment by credit or debit card provides the fastest order processing. Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Maestro are all available. Credit card and PayPal are recommended, as you can download immediately after the payment.
Q: What address should I enter in the billing information screen?
A: For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
Q: Should I put spaces or dashes in the Credit Card number?
A: No. Your card number should be entered in as a continuous string of numbers.
Q: When will my credit card be charged?
A: Your credit card will be charged the same day your purchase has been placed.
Q: How will the charge show up on my credit card?
A: The charge will appear on your credit card as the name of the product you have purchased.
Q: Do I have to pay sales tax?
A: RegNow charge applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs.
Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.
RegNow is gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.
Q: Can I receive an invoice? How?
A: An invoice for your order will be issued only after payment is received.
For orders paid by credit card or direct debit from your bank account (electronic debit or online bank transfer), we will issue an invoice in no time.
For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received.
In any case, we will automatically email your invoice or order confirmation to your billing address. The order documents are sent as PDF attachments with the email.
PDF is short for Portable Document Format, a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.
Q: What is this charge on my credit card /debit card statement?
A: You have placed an order for a product-typically, a software product-via the Internet. Your credit card has been charged by Regnow! You should have received a confirmation by e-mail at the time the credit card was charged.
Q: How can I change the payment type for my order?
A: You can change your payment type for orders for which payment has not been received. Generally, this applies to wire transfers (not online wire transfers), check or cash payments, or if your credit card payment has been declined.
You can only change your payment type if the desired payment type has been activated for the publisher.
You can change the payment type for your order using any of the following three methods:
E-mail containing payment terms:
In this e-mail, you will find an encrypted link under "Expedited Delivery" that will direct you back to the order process. Select the desired payment type and enter the appropriate information. The form will be pre-populated with your personal information.
Password-protected "My Account" area:
Log in to the password-protected "My Account" area and open the applicable order. Check Payment type and Payment status under "Details" to find out whether your payment has already been received. If we have not yet received your payment, you can still change your payment type. Click on the link to return to the order process and select the desired payment type for this order.
Q: How secure is the order process?
A: The RegNow order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.
All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Servers of RegNow support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.
You can tell that SSL is activated if you see a closed padlock in your browser window. If you do not see the padlock icon when you enter RegNow's order process from the product of our Web site, then please access the order form by right-clicking the link or button on the our page, and selecting Open in new window from the options displayed. The padlock will then be displayed on this page.
You can also tell that the page is protected if the URL displayed in the address bar begins with "https:"
Q: If I don't have a credit card, how can I pay?
A: You may contact RegNow.com and pay via ways below:
Phone Order Line - available 24/7
U.S. and Canada: 1-877-353-7297
Fax Order Line - available 24/7
US Toll-Free Fax Number: 1-800-442-3172
International Fax Number: +1 952-646-5604
Postal Mail address
9625 West 76th Street
Eden Prairie, MN 55344
United States of America
Q: When will I receive my Backup CD for Windows Password Recovery 6.0?
A: Your backup CD will be produced and placed in the mail within 24 hours after payment is received. Postal delivery can take approximately 10-15 business days within the EU and the U.S. and approximately 15-25 business days to other countries/regions.
Q: I live outside the US. Do I have to pay customs fees?
A: If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
Q: Can I change my shipping address?
A: Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse.
Q: Can I change my shipment method?
A: Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Information on downloading:
Q: What do I need to know before downloading a product?
A: Using one or more of the following products can interfere with the download of your purchased product. It may be necessary to deactivate the relevant product for the duration of the download.
A firewall monitors the data traffic passing through the firewall to protect the network behind it from unauthorized access. This means that a firewall can also prevent downloads from unauthorized Web sites.
This software searches for, blocks, and removes computer viruses, worms and other unknown and possibly malicious programs. An antivirus product can therefore also block a download.
Download monitoring products
This is special software that monitors downloads of any kind. These products can also interfere with or stop a download.
In some cases, screen savers can interfere with downloads. We recommend that you switch off your screen saver while downloading your product.
Q: What is the "Extended Download Service"?
A: For a fee, we offer an "Extended Download Service" for products you can download after purchase. "Extended Download Service" means that after the period in which the download is provided free of charge, you can re-download the electronic version of the product as often as you wish. Details about the price and validity period for this download link are displayed to you during the order process.
After completing your purchase, you will find this download link in the password-protected "My Account" area in the Customer Care Center under "Details" for the applicable order.
Q: What if the download stops before it is complete?
A: Once a download has been interrupted, you will need to re-download the file in its entirety prior to installing your product.
Q: I finished downloading a product. Where can I find it?
A: When the download starts, a window will generally open so that you can set the path and location where you want to save the file via "Save" or a similar context menu. Select a file location and/or a file name you will be able to remember easily.
If you have forgotten the file location, but you remember the file name, you can search for the file on your system.
We recommend that you do not change the file names to avoid any problems during installation.
Q: I don't have a download link. Can I still download the product?
A: In this case, please check the following options:
You paid for your order less than 30 days ago.
In this case, you also received the download link less than 30 days ago. You will find the download link in the password-protected "My Account" area under "Details" for the applicable order.
You paid for your order and received your download link more than 30 days ago.
In this case, please use the contact form to contact our customer service.
Q: I lost my registration information. What do I do?
A: Most registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.
Q: How do I re-download software that I have already purchased?
A: To re-download software you have already purchased, locate your download link in your order confirmation email. If you purchased a registration key for software, the download will be found at the vendor's site. If you are not sure what site the software originates from, please use the order lookup form below to locate specific site and contact information for the vendor.
A: Digital River as our cooperator is the most trusted names in e-commerce and Web-based technology, respects the privacy of its partners, clients, and their customers. Any and all information collected is held with the utmost care and will not be used in ways not consented to.
Q: What information does Digital River collect? How do they use them?
A: When ordering from any of our partner sites, Digital River must collect the purchaser's name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill orders and provide notification of the order status.
When entering a contest, sweepstakes or other promotional feature, Digital River may ask for the entrant's name, address and email address in order to administer the contest and notify winners.
Digital River may use the information we collect to notify our partners? customers about important functionality changes to the Web sites and/or special offers. For any purchaser who does not want to receive this information, please refer to the detailed instructions included in every offer.
Q: Is my personal information protected?
A: Yes. You information will be only used for the purpose of examining and fulfilling contracts and providing technical support, if it is offered to RegNow. Use of the data beyond these parameters is not permitted.
We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.
Your payment information kept by RegNow will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to us, unless we are legally obligated to do so.
Q: How does Digital River protect customer information?
A: Customers who buy through the Digital River system are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.
A clear opt-out option is available on any customer-service or client e-mail Digital River sends.
Our commerce system was developed in-house with security as its number one priority. Digital River's DSS is designed so that there is no direct access to the commerce database? All transactions are controlled through a single entry point. In essence, the DSS is a gatekeeper which controls the flow of information between the commerce database and the end-user. This single entry point allows Digital River to maintain the tightest access control eliminating (rather than closing) the backdoor.
Digital River has made an investment in protecting our clients and customers’ information utilizing the following technologies:
Firewalls allow the use of authenticated access and can prevent certain types of traffic from entering the private network. Customizing the firewall according to the network topology is essential to having a useful firewall protection mechanism.
SSL (Secure Socket Layers).
Because we accept sensitive information from end-users such as passwords and credit card numbers, Digital River's site uses SSL. This logic encrypts the data being sent to the server from the browser using high-level encryption technology. Once the data is received from customers on the Digital River Network, it may be required that the data be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.